/* EmergencySVC — app-style design system */
:root{
  --ink:#1b1410; --ink2:#4a3f38; --mute:#7a6d64; --line:#eadfd6; --bg:#fbf7f3; --card:#fff;
  --brand:#b2441a; --brand-d:#8f2d12; --brand-l:#fde9dd; --ok:#1f8a4c; --ok-l:#e3f5ea; --warn:#b7791f; --blue:#1d4ed8;
  --r:18px; --shadow:0 1px 2px rgba(60,30,10,.06),0 8px 24px rgba(60,30,10,.08);
  --font:ui-sans-serif,system-ui,-apple-system,"Segoe UI",Roboto,Helvetica,Arial,sans-serif;
}
*{box-sizing:border-box}
html{scroll-behavior:smooth}
body{margin:0;font-family:var(--font);color:var(--ink);background:var(--bg);line-height:1.55;-webkit-font-smoothing:antialiased;padding-bottom:76px}
a{color:inherit}
img,svg{max-width:100%}
.wrap{max-width:1160px;margin:0 auto;padding:0 20px}
.ico{width:1.25em;height:1.25em;fill:none;stroke:currentColor;stroke-width:2;stroke-linecap:round;stroke-linejoin:round;vertical-align:-.22em}

/* top bar */
.top{position:sticky;top:0;z-index:50;background:rgba(251,247,243,.9);backdrop-filter:saturate(1.4) blur(12px);border-bottom:1px solid var(--line)}
.top .wrap{display:flex;align-items:center;gap:18px;height:64px}
.logo{font-weight:900;font-size:1.25rem;letter-spacing:-.02em;text-decoration:none;display:flex;align-items:center;gap:8px}
.logo b{color:var(--brand)}
.logo i{display:grid;place-items:center;width:30px;height:30px;border-radius:9px;background:var(--brand);color:#fff;font-style:normal;font-size:.95rem}
.nav{display:flex;gap:4px;margin-left:12px}
.nav a{white-space:nowrap;padding:8px 12px;border-radius:10px;text-decoration:none;font-weight:600;font-size:.95rem;color:var(--ink2)}
.nav a:hover{background:var(--brand-l);color:var(--brand-d)}
.top .sp{flex:1}
.badge-live{display:flex;align-items:center;gap:7px;font-size:.82rem;font-weight:700;color:var(--ok);background:var(--ok-l);padding:6px 11px;border-radius:99px;white-space:nowrap}
.dot{width:8px;height:8px;border-radius:50%;background:var(--ok);box-shadow:0 0 0 0 rgba(31,138,76,.6);animation:pulse 1.8s infinite}
@keyframes pulse{70%{box-shadow:0 0 0 9px rgba(31,138,76,0)}100%{box-shadow:0 0 0 0 rgba(31,138,76,0)}}

/* buttons */
.btn{white-space:nowrap;display:inline-flex;align-items:center;justify-content:center;gap:8px;border:0;cursor:pointer;font:inherit;font-weight:800;border-radius:14px;padding:14px 22px;text-decoration:none;background:var(--brand);color:#fff;box-shadow:0 6px 16px rgba(178,68,26,.28);transition:transform .12s,background .12s}
.btn:hover{background:var(--brand-d);transform:translateY(-1px)}
.btn.ghost{background:#fff;color:var(--ink);box-shadow:inset 0 0 0 1.5px var(--line)}
.btn.ghost:hover{background:var(--brand-l)}
.btn.sm{padding:10px 16px;font-size:.92rem;border-radius:12px}
.btn.block{width:100%}
.btn[disabled]{opacity:.45;pointer-events:none}

/* hero */
.hero{padding:34px 0 10px}
.hero-grid{display:grid;grid-template-columns:1.1fr .9fr;gap:34px;align-items:start}
.eyebrow{display:inline-flex;align-items:center;gap:8px;font-weight:800;font-size:.8rem;letter-spacing:.06em;text-transform:uppercase;color:var(--brand-d);background:var(--brand-l);padding:7px 13px;border-radius:99px}
h1{font-size:clamp(2rem,4.6vw,3.4rem);line-height:1.04;letter-spacing:-.03em;margin:16px 0 14px;font-weight:900}
h1 em{font-style:normal;color:var(--brand)}
h2{font-size:clamp(1.5rem,3vw,2.1rem);letter-spacing:-.02em;line-height:1.12;margin:0 0 10px}
h3{margin:0 0 6px;font-size:1.08rem}
.lede{font-size:1.1rem;color:var(--ink2);max-width:58ch}
.rate{display:flex;flex-wrap:wrap;gap:8px;margin:18px 0}
.pill{display:inline-flex;align-items:center;gap:7px;background:#fff;border:1.5px solid var(--line);border-radius:99px;padding:8px 14px;font-weight:800;font-size:.8rem;letter-spacing:.04em;text-transform:uppercase;color:var(--brand-d)}
.stars{color:#e8a317;letter-spacing:1px}
.assure{display:grid;gap:10px;margin:20px 0 0;padding:0;list-style:none}
.assure li{display:flex;gap:12px;align-items:flex-start;font-weight:600;color:var(--ink2)}
.assure .tick{flex:none;width:24px;height:24px;border-radius:50%;background:var(--ok-l);color:var(--ok);display:grid;place-items:center;margin-top:1px}

/* cards */
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--r);box-shadow:var(--shadow);padding:24px}
.sec{padding:46px 0}
.sec.alt{background:#fff;border-block:1px solid var(--line)}
.sec-h{max-width:720px;margin-bottom:26px}
.sec-h p{color:var(--ink2);margin:0}
.grid{display:grid;gap:16px}
.g2{grid-template-columns:repeat(2,1fr)}.g3{grid-template-columns:repeat(3,1fr)}.g4{grid-template-columns:repeat(4,1fr)}

/* start panel (angi-style) */
.start{padding:22px}
.start h2{font-size:1.5rem}
.tiles{display:grid;grid-template-columns:repeat(2,1fr);gap:10px;margin:14px 0}
.tile{display:flex;flex-direction:column;gap:6px;align-items:flex-start;text-align:left;border:1.5px solid var(--line);background:#fff;border-radius:16px;padding:14px;cursor:pointer;font:inherit;color:var(--ink);text-decoration:none;transition:.12s}
.tile:hover,.tile.on{border-color:var(--brand);background:var(--brand-l);transform:translateY(-1px)}
.tile .ico{width:26px;height:26px;color:var(--brand)}
.tile b{font-size:.98rem;line-height:1.2}.tile span{font-size:.82rem;color:var(--mute);line-height:1.3}
.fine{font-size:.82rem;color:var(--mute);margin:10px 0 0}

/* steps / how it works */
.steps{counter-reset:s;display:grid;gap:14px;grid-template-columns:repeat(4,1fr)}
.step{position:relative;background:#fff;border:1px solid var(--line);border-radius:var(--r);padding:22px 18px}
.step:before{counter-increment:s;content:counter(s);display:grid;place-items:center;width:32px;height:32px;border-radius:10px;background:var(--brand);color:#fff;font-weight:900;margin-bottom:12px}
.step p{margin:0;color:var(--ink2);font-size:.95rem}

/* tracker (shared visual) */
.tracker{list-style:none;margin:0;padding:0}
.tracker li{position:relative;display:grid;grid-template-columns:34px 1fr;gap:14px;padding-bottom:20px}
.tracker li:last-child{padding-bottom:0}
.tracker li:before{content:"";position:absolute;left:16px;top:34px;bottom:0;width:2px;background:var(--line)}
.tracker li:last-child:before{display:none}
.tracker .node{width:34px;height:34px;border-radius:50%;display:grid;place-items:center;background:#fff;border:2px solid var(--line);color:var(--mute);z-index:1}
.tracker li.done .node{background:var(--ok);border-color:var(--ok);color:#fff}
.tracker li.done:before{background:var(--ok)}
.tracker li.now .node{background:var(--brand);border-color:var(--brand);color:#fff;box-shadow:0 0 0 6px var(--brand-l);animation:glow 1.6s infinite}
@keyframes glow{50%{box-shadow:0 0 0 11px rgba(253,233,221,.4)}}
.tracker h4{margin:3px 0 2px;font-size:1rem}
.tracker p{margin:0;color:var(--mute);font-size:.9rem}
.tracker li.now h4{color:var(--brand-d)}
.eta{display:flex;align-items:center;gap:12px;background:var(--brand-l);border-radius:14px;padding:14px 16px;margin-bottom:18px}
.eta b{font-size:1.5rem;letter-spacing:-.02em}
.mini{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-top:16px}
.mini div{background:var(--bg);border-radius:12px;padding:10px 12px;font-size:.85rem}
.mini b{display:block;font-size:.72rem;text-transform:uppercase;letter-spacing:.06em;color:var(--mute)}

/* trust */
.trust{display:grid;grid-template-columns:repeat(4,1fr);gap:14px}
.trust .t{background:#fff;border:1px solid var(--line);border-radius:var(--r);padding:18px;text-align:left}
.trust .t b{display:block;font-size:1.7rem;letter-spacing:-.03em;color:var(--brand-d)}
.trust .t span{font-size:.9rem;color:var(--ink2)}

/* chips & link lists */
.chips{display:flex;flex-wrap:wrap;gap:8px}
.chip{display:inline-block;padding:8px 14px;border-radius:99px;border:1.5px solid var(--line);background:#fff;text-decoration:none;font-weight:600;font-size:.9rem}
a.chip:hover{border-color:var(--brand);background:var(--brand-l)}
.links{display:grid;grid-template-columns:repeat(auto-fill,minmax(250px,1fr));gap:8px}
.links a{display:block;padding:11px 14px;background:#fff;border:1px solid var(--line);border-radius:12px;text-decoration:none;font-weight:600;font-size:.92rem}
.links a:hover{border-color:var(--brand);background:var(--brand-l)}
.crumbs{font-size:.86rem;color:var(--mute);margin:18px 0 0}
.crumbs a{text-decoration:none;color:var(--brand-d);font-weight:600}

/* faq */
details{background:#fff;border:1px solid var(--line);border-radius:14px;padding:16px 18px;margin-bottom:10px}
summary{cursor:pointer;font-weight:800;list-style:none;display:flex;justify-content:space-between;gap:14px}
summary:after{content:"+";font-size:1.4rem;line-height:1;color:var(--brand)}
details[open] summary:after{content:"–"}
details p{margin:10px 0 0;color:var(--ink2)}

/* footer */
footer{background:#1b1410;color:#e9ddd3;margin-top:40px;padding:44px 0 30px}
footer a{color:#fff;text-decoration:none}
footer .fg{display:grid;grid-template-columns:1.4fr 1fr 1fr;gap:28px}
footer h3{color:#fff}footer p{color:#cdbfb3;margin:6px 0}
footer .l a{display:block;padding:3px 0;color:#e9ddd3}
.copy{border-top:1px solid #3a2e27;margin-top:26px;padding-top:16px;font-size:.84rem;color:#a4948a}

/* mobile dock */
.dock{position:fixed;inset:auto 0 0 0;z-index:60;background:rgba(255,255,255,.96);backdrop-filter:blur(10px);border-top:1px solid var(--line);padding:10px 14px calc(10px + env(safe-area-inset-bottom));display:flex;gap:10px}
.dock .btn{flex:1;padding:13px 10px}
@media(min-width:900px){body{padding-bottom:0}.dock{display:none}}

/* wizard */
.wz{display:grid;grid-template-columns:1fr 360px;gap:26px;align-items:start;padding:26px 0 40px}
.wz-main{padding:26px}
.prog{height:8px;background:var(--line);border-radius:99px;overflow:hidden;margin-bottom:8px}
.prog i{display:block;height:100%;width:0;background:linear-gradient(90deg,var(--brand),#e07a3c);border-radius:99px;transition:width .35s}
.prog-l{display:flex;justify-content:space-between;font-size:.82rem;color:var(--mute);font-weight:700;margin-bottom:20px}
.q h2{font-size:1.65rem;margin-bottom:6px}
.q .why{display:flex;gap:10px;background:var(--ok-l);color:#14532d;border-radius:12px;padding:11px 14px;font-size:.9rem;font-weight:600;margin:12px 0 18px}
.opts{display:grid;grid-template-columns:repeat(2,1fr);gap:10px}
.opts.one{grid-template-columns:1fr}
.opt{display:flex;gap:12px;align-items:center;text-align:left;border:1.5px solid var(--line);background:#fff;border-radius:14px;padding:14px 16px;cursor:pointer;font:inherit;color:var(--ink);transition:.12s}
.opt:hover{border-color:var(--brand)}
.opt.on{border-color:var(--brand);background:var(--brand-l);box-shadow:inset 0 0 0 1px var(--brand)}
.opt .ico{color:var(--brand);flex:none;width:24px;height:24px}
.opt b{display:block}.opt small{color:var(--mute);font-size:.82rem}
.fld{display:grid;gap:6px;margin-bottom:14px}
.fld label{font-weight:800;font-size:.9rem}
.fld input,.fld textarea,.fld select{font:inherit;padding:14px;border:1.5px solid var(--line);border-radius:12px;background:#fff;width:100%}
.fld input:focus,.fld textarea:focus,.fld select:focus{outline:none;border-color:var(--brand);box-shadow:0 0 0 4px var(--brand-l)}
.row2{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.nav-b{display:flex;justify-content:space-between;gap:10px;margin-top:22px}
.side .card{margin-bottom:16px;padding:20px}
.side h3{display:flex;gap:8px;align-items:center}
.msg{background:var(--brand-l);border-radius:14px;padding:14px 16px;font-weight:600;color:var(--brand-d);margin-top:14px}
.hide{display:none!important}
.sumbox{display:grid;gap:8px;font-size:.92rem}
.sumbox div{display:flex;justify-content:space-between;gap:12px;border-bottom:1px dashed var(--line);padding-bottom:6px}
.sumbox span{color:var(--mute)}
.rid{font-family:ui-monospace,Menlo,monospace;background:var(--ink);color:#fff;padding:4px 10px;border-radius:8px;letter-spacing:.06em}
.search{margin-bottom:12px}

@media(max-width:900px){
  .hero-grid,.wz,footer .fg{grid-template-columns:1fr}
  .g3,.g4,.steps,.trust{grid-template-columns:repeat(2,1fr)}
  .nav{display:none}
  .badge-live span.t{display:none}
}
@media(max-width:560px){
  .g2,.g3,.g4,.steps,.trust,.opts,.row2{grid-template-columns:1fr}
  .tiles{grid-template-columns:1fr 1fr}
  .wrap{padding:0 16px}
}

body{overflow-x:hidden}
.hero-grid>*,.wz>*,.grid>*,.steps>*,.trust>*{min-width:0}
.eyebrow,.pill{white-space:normal}
.top .btn .cl{display:none}
@media(max-width:1260px){.badge-live{display:none}}
@media(max-width:560px){.top .btn .pn{display:none}.top .btn .cl{display:inline}.top .wrap{gap:10px}.logo{font-size:1.1rem}.badge-live{display:flex}.badge-live{padding:6px 8px}}
.q .why .ico{flex:none;margin-top:2px}